Enrollment
招生


·Enrollment can be done online at www.istageacademy.com or at the academy reception. For telephone registration please call 021-50725172

·学员可以通过我们的网站www.istageacademy.com或亲临学院前台进行课程注册。咨询注册事宜,请拨打电话:021-50725172。
·For popular courses, a non-refundable deposit may be required to secure a place. Such deposit can be used as a deduction of the tuition fee at formal enrollment or
·
由于热门课程席位有限,学员在预约时可能会被要求支付一定金额的订金,所支付订金可以用于学费抵扣。 


Fee Payment and Late Payment
学费支付和逾期支付


·Tuition fees must be received in full before the student’s place is confirmed in the class. For students who enroll after the school-term has started, fees can be paid on a pro rata basis.
·学员在正式开课前须全额缴付学费;如学员在学期中加入班级的,按照实际剩余的课程支付学费。
·iStage Academy reserves the right to refuse entry to students if fees have not been paid on or before the first lesson/activity.
·如果学员在第一堂课或活动开始时仍未支付学费,我们有权利拒绝该学员入学。
·All examinations and additional materials for study and performances are subject to additional fees, please see the Examinations section below.
·其他费用包括但不仅限于考试、演出、相关课程的注册费与报名费等,和演出相应的资料、道具、演出服装等不包括在学费内。

·The payer will receive a verbal or written notice if payment has not been received in accordance with these terms and conditions.
 如果学员未能及时支付在此条款条例里列出来的费用,iStage会通过口头或书面的形式发出催款提醒。

·The Academy reserves the right to charge a late payment fee if an invoice remains unpaid after the first class of a new term.
·在新学期第一堂课开始后,如仍有尚未结清费用,iStage保留收取滞纳金的权利。
·If class fees have not been paid at the start of term or upon enrolment, the student will not be admitted to any classes until the outstanding fees have been paid in full.
·如果在学期开始时或者注册登记后学员尚未支付费用,学位将不保留,直到该费用全部付清为止。
·The Academy reserves the right at any time during the term to ask students to leave a class if any fees remain outstanding after the start of term.
·如在学期开始后学员尚未支付所欠学费,在我们将保留拒绝让学生参与课程的权利。 
 


Course Refunds
退款


·Please note that as you are paying for a space in the class, and as the Academy is committed to teachers and resources, refunds are unable to be provided for classes already paid for after the commencement of the course.
·课程开始后,我们不接受任何形式的退款要求。
·Refunds for exceptional circumstances such as long-term illness/injury can be discussed upon receipt of a valid Doctors note (please see Classes Missed below).
·如学员因健康原因,家长/监护人提供医院开具的长期病假证明,可安排退款。 

·The refund will be done via the same mode of original payment. For example, if the mode of payment is through Wechat or credit card, the refund will be issued through your Wechat or credit card.
·退款按照付款方式原路退回。(例如:微信转账付款的,微信退回;学院刷卡付费的,退回支付银行卡 )
·If you want to request a refund, you must provide the original invoice (fapiao).
·退款需提供原始发票。



Register & Attendance
注册和签到

·
A register for each class is maintained by the teacher and records student attendance for the purposes of health and safety and security.

·出于安全考虑,我们的教职员工会在课程开始前为每位学员点名;
·All students must be registered for the classes they attend. Any unregistered students will not be able to participate in the class.
·学员上课采用签到制,请学员家长及监护人在抵达iStage时及时签到。
·If a class is cancelled due to the sickness of the teacher, a health epidemic or any other unforeseen event, the Academy will endeavor to either:provide a suitable substitute teacher for that class;
·reschedule the class. This may be on a different day or different time or both from when the class was originally scheduled, and might invoke an extension to the term time dates. No refund will be given in this case.
·因为老师病假或其他不可预见的原因而取消课程,我们会提供:
a. 一个合适的代课老师;
b. 重新安排课程。课程可能会被安排在一个跟原来课程时间不同的时间,有可能引起学期的延续。
在此情况下,我们将不提供退款。

·If the Academy is unable to provide a suitable substitute teacher or reschedule a class, a credit note will be supplied for use towards any existing classes already paid. Please note that due to the nature of the social activity within group courses, these generally cannot be offered a reschedule and can only be offered substitution or credit note.
·上述原因以外,如无法及时提供代课老师或者重新安排课程,我们会提供Credit Note。



Trial Classes
试听课


·We offer trial classes for most courses. These are subject to a fee to be paid at least 2 days in advance to hold the place. If the student cannot make the trial class, please inform the Academy no later than 4 hours in advance to be able to reschedule to a convenient time for both student and teacher. If no advanced warning is given, the Academy will be unable to reschedule the trial class and the fee will be forfeit. If the student registers for the course in the chosen trial subject, the fee will be transferred and is deductible from the course term fees unless the taster fee is paid via dianping groupon.
·大部分课程均可提供试听。学员需在试听课开始前至少2天,注册并支付试听费用。如果学员无法按照约定时间参加试听,请在课程开始前不少于4小时通知我们以便于我们重新安排。如果学员未能及时通知,我们将不重新安排试听课程,已经支付的试听费用也不能退还。除了在大众点评上购买的团购券外,如学员在试听课后注册正式课程,试听费用可以用来抵扣学费。
·Open Day trial classes are free of charge, on a first come, first served basis. Please book on early to avoid disappointment as we have limited spaces.
·开放日的试听课全部免费,需提前预定。由于席位有限,请获知开放日信息后尽早预约。 


Minimum Required Students Number

未达开班人数

·Some courses have minimum students number requirement. In case the course that the student has enrolled fails to meet the minimum required students number before the commencement of the course, the students may choose:
① A same course at different time slot, or
② A full tuition fee refund (please refer to the refund policy)

·如学员所报课程设有最低开班人数限制,在未达最低开班人数无法开班的情况下,学员可选择:①其他时间段的相同课程,或②课程费用全额退款(请参阅退款政策)。



Classes Missed
缺课和补课


·For private tutorial student, make-up classes can be arranged only for students who miss their regular class due to sickness, and the Academy is informed no later than 4 hours before the class starts, or the fee will be otherwise charged and a make-up class will be unable to be provided at a later date.
·参加一对一课程的学员如无法参加已预订课程,请至少提前4小时通知取消,此次不计入课时;如未在4小内通知,则计课时一次。
·For group lesson student, a credit note will be issued or a make-up class will be arranged only for students who miss their regular class due to sickness, and the Academy is informed no later than 4 hours before the class starts, or the fee will be otherwise charged and a credit note or make-up class will be unable to be provided at a later date.
·参加团体课程的学员如因病无法参加已预订课程,请至少提前4小时通知取消,此次不计入课时;我们将提供Credit Note或安排补课.如未在4小时内通知,则计课时一次, 不会提供 credit note或安排补课。
·Please be aware that a maximum of 2 make-up classes per student, per ·course/term is allowed. Make-up classes can only be offered if the student’s availability matches the timetable and availability of our teachers at the Academy.
·参加团体课程的学员如临时无法参加课程,我们每学期提供两次补课机会或者两次Credit Note;补课需根据学院和老师的课程情况另作安排。
·Any make-up classes must be taken within the allocated course time-frame. They cannot be rolled over to a new course and/or new term.
·所有补课安排限在同一课程和同一学期内进行。 
·Drama and musical theatre courses are charged by term, no make-up classes are to be arranged under any circumstance. However, class Credit Note is provided upon a valid doctor note. Such Credit Note can only be used for the same course in the following term.
·戏剧表演和音乐剧课程按学期收费,不提供请假和补课机会。如因生病的原因不能出席课程,请提供医生开具的病假条,我们将根据医生病假条提供课时凭证。该课时凭证仅适用于下一学期的相同课程。



Public Holidays
公众假期


·iStage Academy does not operate on Public Holidays. Should a lesson fall on this date, the Academy will endeavour to reschedule to a later date (within 4 weeks if possible), and to be announced on the website, please check our website for any updates.
·公共假期我们不对外开放。在公共假期内的课程,将调换到另一个合适的日期,并提前在学院网站公布,请留意公司网站更新信息。
 


Examinations
考试


·The Academy offers examinations with the following examination boards: Trinity College London; The Associated Board of the Royal Schools of Music (ABRSM); Students will only be entered for examinations when they have reached the required standard and at the discretion of the teacher.
·我们提供以下课程的考级:英皇考级和伦敦圣三一考级。经老师评估合格的学员可去参加考级课程。
·Students will receive an examination entry form to be signed and completed by their parent/guardian. Once entered, the examination fee (separate to course fees) must be paid in full by the date specified on the form. Any late payments will incur an extra charge, assuming the examination board in question will accept a late entry.
·我们会提供一张需要家长或者监护人签名的考试注册表格给学员。一旦成功注册,所有考试相关的费用需在表格上写明的日期前全额支付。所有延后支付有可能导致报名不成功,或者收取额外费用。
·Students who miss 2 or more consecutive classes after being entered for an examination will be withdrawn from the examination session. No reimbursement will be given, unless a valid Doctors note is provided. Reimbursement due to medical reasons will be given at the particular examination boards discretion and guidelines.
·在报名成功后,如果学员连续两周或以上未能参加相关课程的,将被取消考试资格。除非有医生提供符合考试机构要求的病假证明,所有支付的跟考试相关的费用将不获退还。
·The Academy reserves the right to withdraw any student from an examination at any point due to misconduct.
由于学员自身任何行为操守原因引起的,我们保留取消学员参加考试的权利 



Dress Code and Uniform
着装要求


·All students should dress appropriately for their classes, with hair tied back neatly if required. Jewellery must not be worn for any Dance or Drama classes, unless specified as part of a costume.
·学员要求穿着简单舒适的服装来参与课程, 除非由于演出服装的需要。戏剧和舞蹈课程将不允许佩戴任何首饰。
·Occasionally, students may be required to purchase a specific uniform for an activity for health & safety reasons or examination specifications. This will be clearly highlighted in our separate Uniform document.
·对于学员需要购买我们统一的制服和其他相关的用品的课程,我们会在该课程中单独列明。 


Special Clauses
特殊条款


·Under any unforeseen circumstances, iStage Academy reserves the right to replace the current tutors with others of similar background and professional qualifications.
·
在未能预估的情况下,iStage Academy保留替换同等背景及专业资格的导师的权利。


Content
保留权利


·The Academy reserves the right to alter the advertised programme and faculty without prior notice. The information in this and any other printed or electronic brochure/notice was correct at the time of printing of publication online.
·我们保留改变我们课程的权利并不作预先通知。在印刷或者网上公布时,所有在电子或者印刷文件上的信息是正确的。



Student Safety and Code of Conduct
学员安全条例和行为规范


·All students under the age of 11 should be accompanied to the Academy by a parent/guardian or responsible adult. Adults with students under the age of 5 are advised to remain in or within close proximity to the Academy and enjoy the waiting areas until the class is finished.
·11岁以下的学员必须由家长/监护人接送参加课程。我们建议5岁以下学员家长/监护人在上课期间留在家长等候区等候,并保持等候区安静。所有学员在上课期间都必须遵守学员行为操守。

·All students are expected to conduct themselves appropriately throughout the building.
·所有学员在场地内需保持行为端正。
A Code of Conduct will be issued to students and parents/guardians. Failure to observe the Code of Conduct may result in students being asked to leave. The Academy reserves the right to refuse any student prior to or after ·enrollment. No refund will be given if the Code of Conduct has been invoked.
·我们会提供一份学员行为操守手册。若学员严重违反行为操守手册,我们保留拒绝学员继续参加课程的权利,所支付的费用将不获退还。
·
It is the parent/guardians duty to inform the Academy, in writing, of any special circumstance or adjustment for a student – severe peanut allergy, asthma medication etc.
·如学员有任何的过敏、哮喘等医疗状况,父母/监护人需在注册入学时书面通知我们。



Refreshments
课堂要求


·Students may not bring food into class, but may have a water bottle with them for hydration (no glass or cans please).
·学员不允许将食品带入课堂,饮用水除外。
·
Please ensure that all students have been to the toilet before class, to avoid any disruption to learning.
·为尽量减少对课程的中断,建议学员在课程开始前处理好个人事务(如更换衣物、上洗手间等)。 



Student Equipment
学员物品


·Students and legal guardians are responsible for taking care of all course-related work/resources and personal belongings. Please make sure all student equipment/personal belongings are taken home - particularly at the end of term.
·请学员和家长/监护人保管自己的私人物品,学员私人物品需在课程结束后带离学院,特别是在学期结束后。
·Any items left at the Academy are done so at the owner’s risk and the Academy cannot be held responsible for any loss/theft/damage.
·对于遗留在学院场地内的任何私人物品的遗失、损坏、失窃,我们将不负任何责任。
·
Please note that the Academy reserves the right to dispose of any left items that are not claimed after 3 weeks.
·学院有权利在三个星期后处理无人认领的物品。



Waiver
特别事项


·In some instances, physical contact may be necessary by members of the teaching faculty. This is to ensure safe practice and correct technique. This includes physical contact between other students, for example holding hands. If you have any concerns regarding this matter, please contact the Academy.
·出于教学及学员安全的原因,在某些情况下,学员和老师之间会有身体的接触,如拉手、纠正动作的触碰等。如果您对此类接触有顾虑,请及时和我们联系。 



Data Protection and Privacy Policy
隐私条款和数据保密

·
Please refer to the Privacy Policy for information on any personal data the Academy may gather.
·学院承诺所收集的学员个人信息,将严格按照隐私保护法规执行。
·Please ensure the Academy receives any changes to student’s contact details in writing. All details will be held in strict confidentiality and not be passed to outside parties, apart from examination boards as outlined below.
·学员注册登记信息发生改变,请以书面的形式通知我们。除非考试机构要求提供学员信息,我们承诺所有信息仅供学院内部使用。
·The examination boards (Trinity, ABRSM, ISTD) hold information about students who are participating in syllabus examinations. This enables us to carry out our business as a membership, dance education and training organization. This information includes the name and age of the participating students, any past examination successes and may also include the contact details you supply to us.
·我们会提供考试机构参加考试的学员的相关信息。此类信息包括但不限于学员的名字,年龄,以往考试的情况和相关的联系方式等。 



Copyright & Parents
家长版权须知


·For the benefit of the students’ learning, we ask that parents/guardians do not usually watch classes. Parents/guardians are invited to view classes on open week, which is generally held once a term, and other regular performance opportunities are provided. The Academy reserves the right to cancel open week.
·为保证课程的质量,我们不建议家长/监护人旁观上课过程。家长/监护人允许在公开课或者公开表演的的时候观看。我们保留取消公开课权利。

·While parents may use their personal electronic devices to record their children, the Academy urges parents to be aware that any ·video recordings or photography they make must feature/focus on their child only. Recording is for personal use only and must not be broadcasted publicly or on social media.
·父母/监护人可以录制或者拍摄在学院表演或演出的照片/录像。 拍摄的作品仅限于个人使用。
·Recording devices must not distract teachers and children, must not interrupt the class and may not be used for commercial gain. iStage Academy reserves the right to take any further legal action against unauthorized, misusage of relevant media content.
·相关的摄录设备应在不影响老师和其他学员上课的情况下使用,在拍摄时,请关闭闪光灯。拍摄的作品不允许用做商业获利用途。我们保留对任何未经我们授权而用于商业用途的拍摄追究法律责任。 



Copyright & iStage Academy
iStage Academy版权须知


·Please inform us in writing if you do not wish the academy to use photography/video recordings of your child for any iStage Academy future public events. This may include, but is not limited to; onsite/offsite public performances and promotional display and distribution.
·我们会将学员上课或演出的照片/录像内容用于推广或其他市场宣传,如您不希望您的孩子出现在相关的推广媒体资料上,请以书面的形式通知我们。
·iStage Academy reserves the right to retain and use any photography/video recordings within the venue and at any off-site outdoor events, funded or organized by the Academy.
·我们保留将任何照片/录像用于学院组织或参与在学院场地内外举办的活动。 



Continuity
续课


·Current students at the Academy have priority for continuous enrollment.
·学院已注册学员享有优先续课权。
·The Academy asks that registration and payment of the tuition fees be completed 2 weeks in advance before commencement of the following term, otherwise the Academy will assume the student is no longer active, and their place in the class will be allocated to another student.
·学费须在新课程开始前至少2个星期全额支付,过时我们将认为学员自动放弃新课程的注册,并有权把课程资格让给其他等候学员。
·If the student discontinues a course 1 week before the commencement of a new term, any fees already paid will be non-refundable. Exceptional circumstances such as medical condition or injury will be taken into account on receipt of a valid Doctors note.
·如学员在学期开始前一个星期取消已经注册的课程,除非能提供医生证明,证明学员已经不适合上课,否则所付的课程费用将不获退还。 



Changes to the Terms & Conditions
条款条例的更改


·The Academy reserves the right to change these terms and conditions at any time and provide all students with the updated copy as soon as it is finalized and sent to print.
·爱绅保留改变条款和条例的权利。在有更改的情况下,我们会及时提供学员最新的条款条例。 



Concerns
建议和顾虑


·The Academy is aiming to provide an excellent level of customer service and we are confident that our students will have a wonderful educational experience with us at all times.
·爱绅致力于提供优质的服务,相信我们的学员会在爱绅度过快乐的时光,并有一个非常愉快的学习经历。
·Should you have any questions or concerns, please speak to the teacher/course leader in the first instance as they will be in the ideal position to help with any such matters. Should a problem not be resolved, the Director of Performing Arts will be able to review the situation with you.
·We welcome suggestions, so please do not hesitate to contact us by speaking to one of our staff who will be happy to help, or by emailing: info@istageacademy.com.
·如果您有任可的疑问和建议,请第一时间联系我们的老师和课程指导。

·We look forward to hearing from you!   
 

 
 
This terms and conditions is in both English and Chinese. In case of any conflict, English version prevails.
此条款条例以中英文编写,如有任何不一致,以英文版本为主。